Cancellation & Refund Policy — House Cleaning in Irvine, CA

3.1 First clean. The first recurring clean is charged in full at booking. It is non-refundable once performed, subject to the re-clean guarantee (Section 2.8).

3.2 No minimum commitment. Membership does not require a minimum number of recurring visits, and you may cancel at any time.

3.3 No minimum commitment. There is no minimum number of visits required. You may cancel your membership at any time without a discount-recapture charge.

3.4 Rescheduling or skipping a visit. Your plan includes a set number of visits per month. You may reschedule a scheduled visit with at least forty-eight (48) hours' notice to another available time. If you reschedule/cancel a visit with less than 48 hours' notice, or we cannot access your home, that visit is forfeited (no refund and not rescheduled), because your cleaner's time was reserved. Skipping a visit does not reduce your monthly membership fee.

3.5 Pausing. You may request to pause your membership at any time. Pausing resets promotional pricing (Section 1.7).

3.6 Cancelling your membership. You may cancel at any time. You may cancel online, immediately and without obstruction, using the cancellation option in your account (California Automatic Renewal Law). You may also cancel by emailing wellwithincleaning@gmail.com or calling (312) 451-7761.

3.7 Refunds. Membership fees for services already performed are non-refundable, except (a) as required by law, (b) under the re-clean guarantee, and (c) if we cannot schedule a cleaning time that works for you after your first booking, in which case that payment is refunded 100%.

3.8 Gift cards. Gift cards do not expire and are redeemable in accordance with California law.