Service Agreement — House Cleaning in Irvine, CA

2.1 Scope. We provide the cleaning tasks described in the service you selected: Standard-Deluxe, Deep Cleaning, or Move-in/Move-out.

2.2 What is NOT included / not our responsibility. Unless separately agreed in writing, our team does not: move or lift heavy furniture or appliances; clean areas that cannot be safely reached from a 2-step stool (high/exterior); handle biohazards, bodily fluids, pet waste, mold, or pest infestations; remove heavy/deep-set stains or damage from deferred maintenance; perform exterior cleaning; or clean up hoarding conditions. We may decline unsafe or out-of-scope tasks.

2.3 Employees. Our cleaners are our W-2 employees and are background-checked and vetted.

2.4 Insurance. Well Within Cleaning LLC is insured and bonded.

2.5 Home access. You are responsible for providing safe, timely access (keys, codes, or presence). If we cannot access your home at the scheduled time, the visit is treated as a late cancellation (see Cancellation Policy). Keys/codes you provide are stored securely and used only to perform service.

2.6 Client responsibilities. Before each visit you agree to: secure cash, jewelry, and valuable or irreplaceable items; secure pets; ensure running water and electricity; and pick up excessive clutter so surfaces can be cleaned. We are not responsible for organizing or cleaning around unsecured items.

2.7 Damage & breakage. Our team takes care in your home. If we accidentally damage or break an item, you must notify us within forty-eight (48) hours of the visit so we can inspect and make it right (repair, replacement, or credit), up to the liability limit in Section 1.10. We are not responsible for: normal wear and tear; pre-existing damage; items that were not properly secured, mounted, or maintained; or high-value/irreplaceable items not disclosed in advance. Claims made more than 48 hours after a visit may not be honored.

2.8 Satisfaction / re-clean guarantee. If any part of a clean does not meet our standard, notify us within twenty-four (24) hours and we will return to re-clean the affected areas at no charge.

2.9 Non-solicitation of staff. During your membership and for twelve (12) months after, you agree not to directly hire, employ, or engage any Well Within cleaner outside of Well Within. If you do, you agree to pay a placement fee of $2,500.

2.10 Safety & right to refuse. We may pause or end a visit and leave (with the visit charged) if conditions are unsafe, threatening, or materially different from what was represented.

2.11 Supplies. We provide all cleaning supplies and equipment, using non-toxic, family- and pet-safe products where they can effectively do the job.